PDPA 2010 Compliant

Privacy Policy

Personal Data Protection Notice under Malaysia's PDPA 2010

Last updated: 5 February 2026

1. Introduction

Dotkod Solutions (MA0307809-V) ("we", "us", or "our") is committed to protecting your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and its subsequent amendments.

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website (dotkod.com) and services. Please read this notice carefully to understand our practices regarding your personal data.

2. Personal Data We Collect

We may collect the following types of personal data from you:

Information You Provide Directly:

•Name – to identify and address you properly

•Email address – to send quotes, project updates, and respond to inquiries

•Phone number – for direct communication regarding your projects

•Project requirements – to understand and fulfill your service needs

•Referral codes – to track referral programs

Information Collected Automatically:

•IP address and general location data

•Browser type and device information

•Website usage data through cookies and analytics

3. Purpose of Collection

We collect and process your personal data for the following purposes:

✓To respond to your inquiries and provide requested quotes

✓To deliver and manage our web development, e-commerce, and AI automation services

✓To communicate with you about project progress and updates

✓To send promotional offers and newsletters (only with your consent)

✓To improve our website and services based on user feedback

✓To comply with legal obligations and protect our legitimate business interests

4. Source of Personal Data

We collect personal data directly from you when you:

•Submit a contact form or quote request on our website

•Contact us via email, WhatsApp, or phone

•Subscribe to our newsletter or promotional communications

•Engage with us through social media platforms

•Are referred to us by another party (with your knowledge)

5. Disclosure to Third Parties

We may share your personal data with the following parties for the purposes stated above:

•Email service providers – for sending transactional and promotional emails

•Communication platforms – such as Telegram for internal team notifications

•Analytics providers – such as Google Analytics for website performance monitoring

•Payment processors – for secure payment transactions

•Government authorities – when required by law

We ensure that all third parties we share data with are bound by confidentiality obligations and have adequate data protection measures in place.

6. Obligatory or Voluntary

💡 Required information:

Name and email address are required to process your quote request and respond to your inquiries. Without this information, we cannot provide our services.

📝 Optional information:

Phone number, detailed project requirements, and referral codes are optional but help us serve you better.

7. Your Rights Under PDPA

Under the Personal Data Protection Act 2010, you have the following rights:

📋

Right of Access

Request access to your personal data that we hold

✏️

Right of Correction

Request correction of inaccurate or outdated data

🚫

Right to Withdraw Consent

Withdraw your consent for data processing at any time

🔒

Right to Limit Processing

Request we limit processing to specific purposes

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 21 days as required by the PDPA.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Generally:

2 years

Inquiry data retention

7 years

Client project data

Until withdrawn

Marketing preferences

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against:

✓Unauthorized access, disclosure, or modification

✓Accidental loss or destruction

✓Unlawful processing

Our security measures include SSL encryption, secure data storage, access controls, and regular security reviews.

10. Cookies and Analytics

We use cookies and similar technologies to enhance your experience on our website:

•Essential cookies: Required for the website to function properly

•Analytics cookies: Help us understand how visitors use our website (Google Analytics)

You can control cookies through your browser settings. However, disabling certain cookies may affect your experience on our website.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have any concerns about how we handle your personal data, please contact us:

Dotkod Solutions

Email: [email protected]

WhatsApp: +60 11-5405 1276

Registration No: MA0307809-V

⚖️ Governing Law

This Privacy Policy is governed by the laws of Malaysia, including the Personal Data Protection Act 2010 (Act 709) and its subsequent amendments. For more information about your rights under the PDPA, please visit the Department of Personal Data Protection (JPDP) website.

Have Questions?

If you have any questions about our privacy practices or wish to exercise your PDPA rights, we're here to help.